The opportunity
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide.
What you'll do
Drive Partner Onboarding: Act as the primary guide for new restaurants, helping them get set up and fully prepared to start taking their first orders.
Deliver High-Touch Service: Use your communication and problem-solving skills to answer partner questions and provide exceptional support during the onboarding journey.
Own the Phone: Manage a high volume of calls, maintaining a strong presence while helping partners navigate the technical and operational steps of joining Deliveroo.
Collaborate for Success: Work cross-functionally with Sales and Account Management teams to ensure a flawless "handover" for every new partner.
Hit Ambitious KPIs: Develop and maintain daily call plans to meet challenging targets while ensuring no partner is left behind.
Linguistic Proficiency: Native or fluent in Flemish/Dutch and English (written and verbal).
What they're looking for
- Communication & Confidence: A strong phone presence and the confidence to make regular outbound calls to restaurant owners and managers.
- IT Literacy: Comfortable using internal systems and CRM tools to keep partner: information accurate and up to date.
- Resilience: The ability to work to tight turnaround times and navigate: complex requests with empathy and professionalism.
- Team Spirit: A collaborative approach—being a positive influence and someone: others genuinely enjoy working with.