The opportunity
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.
What you'll do
Investigate partner and merchant activity, identify relevant risks and facts,: and take appropriate action based on established policies and sound judgment.
Own complex cases from end to end, including research, decision-making,: documentation, stakeholder communication, and follow-through.
Serve as a subject matter expert for assigned operational processes and risk requirements.
Liaise between financial partners and Stripe merchants, from venture-backed: startups to established institutions.
Maintain clear, regular communication with cross-functional stakeholders and: lead working sessions when needed.
Identify gaps in systems, policies, and processes, then recommend and help implement practical improvements.
What they're looking for
- + years of experience in risk operations, fraud prevention, investigations,: disputes, chargebacks, financial intelligence, trust and safety, compliance, payments, or any related operational roles.
- Advanced conversational English fluency. All interviews for this role will be conducted in English.
- Strong verbal and written communication skills.
- Demonstrated investigation skills, including the ability to gather: information from multiple sources, assess evidence, and reach sound conclusions.
- Strong critical-thinking and problem-solving skills, with a track record of: taking ownership and resolving problems end to end.
- Ability to work autonomously in an ambiguous environment, make informed: decisions, and know when to bring in the right partners.
- A proactive, curious approach to understanding root causes, challenging: assumptions, and improving how work gets done.
- High attention to detail and a consistent approach to documentation, quality, and process adherence.
