Sales Supervisor, Full-Time - Fulton MarketPosted today$46K–$58K

Reformation
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Chicago, Illinois, United StatesRetail

The opportunity

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way.

What you'll do

  • Own Your Business: Consistently meet and exceed individual sales goals with a relentless focus on driving a high SPH (Sales Per Hour) and KPI’s.

  • Customer Mindset: Act as an entrepreneur within the store, leveraging your product expertise to maximize every customer interaction.

  • Proven Excellence: Maintain extraordinary customer feedback scores (NPS) by delivering an elevated service level that surprises and delights.

  • Strategic Styling: Move beyond single-item requests to provide styling consultations, anticipating your client's needs for their entire seasonal wardrobe.

  • Opening & Closing: Ensure the store is ready for business the day of and for the next morning, according to the opening and closing checklist. Serve as a trusted keyholder responsible for opening and closing of the store, ensuring all operations, and visual standards are flawlessly executed.

  • Safety & Compliance: Act as the primary leader for facility issues, loss prevention incidents, and emergency procedures during assigned shifts.

What they're looking for

  • Seamless Sales Leadership: Maintain sales floor energy and service standards during your segments, acting as the point of contact for the team and customers ensuring flawless store operations that keeps our elevated service seamless from open to close.
  • Transition Management: Conduct chat-ins and handovers during segment changes to communicate key information, ensuring no service gaps occur during staff breaks by maintaining a minimum coverage ratio on the sales floor.
  • Floor Leadership: Lead the sales floor energy and adjusting staff in real-time to balance task business needs, serving as the leader for customer escalations and employee inquiries, and maintaining a solutions-first mindset to keep store energy high.
  • Visual Excellence: Uphold the VM Guidelines throughout your segment, ensuring recovery during time periods.