The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
End-to-End Case Management: Manage periodic reviews for high-risk enterprise customers, from initial assessment through final remediation. This involves conducting in-depth due diligence, analyzing complex ownership structures, and adhering to all regulatory obligations and internal policies are met within strict timelines.
Uphold Quality & Consistency: Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards, ensure accurate risk reasoning, follow SOPs strictly, and maintain high-quality decision-making across all casework.
Peer Mentorship: Coach peers, guide the team through complex cases, support upskilling team quality, and foster a culture of proactive risk management.
Policy Alignment & Operational Excellence: Lead calibration sessions to translate Second Line compliance requirements into practical daily workflows, continuously refining and enhancing our standard operating procedures.
Cross-Functional & Customer Collaboration: Act as the primary liaison between Commercial teams and external customers, balancing effective risk mitigation with strategic business growth during complex discussions.
Volume & SLA Management: Efficiently navigate high operational volumes and strict regulatory deadlines while managing competing priorities and stakeholder expectations.
What they're looking for
- Experience : 6+ years experience in CDD, KYC, or EDD operations or equivalent: Second Line Risk or Compliance role within a FinTech, Payment Service provider, or Financial Institution. Prior experience leading a team is a plus.
- Complex Risk & Regulatory Depth: Proven mastery in evaluating complex risk scenarios beyond standard checklists. You bring deep experience navigating challenges such as layered corporate structures, offshore/nominee entities, UBO transparency, high-risk business models, scheme rules, and multi-jurisdictional AML/CFT standards (e.g. DNB, FCA, FinCEN).
- Prior experience as a Quality Checker or QA auditor in 1st/2nd Line functions is a plus.
- Regulatory Forward-Looking Mindset: Up-to-date knowledge on upcoming EU Anti-Money Laundering Regulation (AMLR) changes, perpetual KYC implementation, and the ability to analyze how future regulatory directives and legislative decisions impact operational risk and compliance processes.
- Commercial & Risk Balance: Deep understanding of commercial pressures and customer needs; highly skilled at designing pragmatic risk controls that balance strategic business growth with uncompromised regulatory integrity during complex negotiations.
- Scalability & Data Rigor: Analytical mindset proficient in leveraging data and analytics to identify trends, conduct root-cause analysis, and actively partner with cross-functional teams to build automated risk operations solutions.
- Autonomous & Strong Team Mentality: High autonomy, resilience, and clear written and verbal communication skills. Eager to share knowledge, coach
