The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
Be part of a 24/7 support rotation ensuring rapid response to critical issues.
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
Manage alert triage, support maintenance windows, and run node delivery testing.
Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
What they're looking for
- Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.
- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent: experience (4+ years in a similar technical role).
- Strong CLI skills and comfort navigating Linux environments.
- Experience using Git for collaboration and version management.
