The opportunity
OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the end-to-end flow of commercial transactions from order intake and provisioning through billing, collections, credit risk, accounts receivable operations, and cash application.
What you'll do
Manage a portfolio of premier, strategic, and high-touch customer accounts: across the U.S. and key regional AR work areas, ensuring timely collections, clear communication, and a white-glove customer experience.
Support collections coverage across key regional areas of AR work, including: payment follow-up, documentation requirements, portal submission workflows, tax or invoicing considerations, dispute coordination, and escalation management.
Support new channel success, including marketplace, partner, reseller,: agency, ads, and other non-standard billing or collections motions across priority customer segments.
Perform credit reviews and customer risk assessments within established: frameworks, including payment history, exposure, credit limits, terms, and escalation recommendations.
Drive resolution of complex AR and customer finance issues by coordinating: the right owners, clarifying blockers, aligning on next steps, and escalating risks that affect collections outcomes or customer experience.
Help run disciplined AR operating cadences across assigned portfolios and: queues, including prioritization, ownership, escalation routing, and follow-through to resolution.
What they're looking for
- Monitor portfolio health and collections performance through AR aging, DSO: impact, dispute trends, queue performance, and follow-up effectiveness, turning trends into clear actions.
- Improve collections coverage and predictability by surfacing stalled: accounts, recurring blockers, AR process gaps, and handoff issues that impact cash collection or customer experience.
- Partner with internal teams and external partners to scale consistent: collections coverage, improve collections productivity, and drive measurable cash outcomes across assigned portfolios.
- Partner with Sales, Customer Success, Deal Desk, Billing Operations, Legal,: Accounting, Cash Application, and Finance Systems to unblock customer payment issues and align account strategy.
