The opportunity
We’re looking for a Senior CRM Administrator to join our Telesales Team. This is not a “keep-the-lights-on” role - it’s a seat at the table.
What you'll do
Own and drive relevant and cross-team projects for process improvements: across inbound and outbound telesales workflows, identifying friction points and designing scalable, well-integrated solutions.
Evaluate, integrate, and get the best out of CRM-adjacent tooling: diallers, sequencing tools, conversation intelligence, and AI-powered solutions - working closely with the teams and vendors who build them.
Support key AI initiatives in the telesales setup: for example, contributing to the transition to a new AI calling provider, the rollout of a sales rep copilot, and conversational-insight tools that draw on calls, email, and chat - by handling the CRM integration, data flow, configuration, and adoption.
Contribute to continuously improving the day-to-day administration of our: Salesforce telesales domain - automations, internal support agents, reporting, and data quality.
Collaborate closely with stakeholders across Sales, Revenue Operations, and: Product - and, together with our Product Manager, translate business needs into effective CRM solutions.
Communicate clearly and confidently: from writing requirements and documentation to presenting recommendations to sales management.
What they're looking for
- Analyse CRM data and usage patterns to surface insights, track adoption, and measure the impact of changes.
- Train and support end users, building a culture of CRM adoption and best: practice across the telesales organisation.
- Stay ahead of the curve: keeping up with Salesforce releases, ecosystem tooling, and industry trends to continuously bring fresh ideas to the team.
