The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
Own strategic relationships with AI-native customers deploying production: inference workloads, helping them achieve performance, reliability, latency, scalability, and cost optimization objectives.
Customer Advocacy: Work on case studies to highlight customer successes.
Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
Partner with customers on model deployment strategies, inference: optimization, GPU utilization, autoscaling, throughput management, observability, and production readiness best practices.
What they're looking for
- Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
- Monitor customer adoption, inference consumption trends, latency metrics,: uptime, capacity utilization, and business outcomes to identify growth opportunities and potential risks.
- Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
- Partner closely with Product, Engineering, CS, and Solutions teams to: advocate for customer needs and influence roadmap priorities related to inference platforms and AI services.
