The opportunity
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better.
What you'll do
Relevant experience managing, nurturing, and scaling customer relationships: in a quota or retention-carrying role, with a demonstrated ability to handle accounts of varying complexity, including Mid-Market and Corporate customers with layered business needs and multiple stakeholders.
Skilled in forecasting retention risks and implementing effective mitigation: strategies, including the ability to identify risk signals early, escalate with precision, and lead recovery conversations at the account level.
Proven ability to navigate complex organizational structures, building: relationships across multiple levels of a customer's business, from day-to-day champions to senior executives and C-suite stakeholders, and positioning as a trusted strategic partner at each level.
Adept at preparing for and leading executive business reviews, translating: platform metrics and ROI into the language of business outcomes that resonate with VP- and C-level audiences.
Exceptional proficiency in verbal and written communication, adept at: presenting strategies in person, over the phone, and through email, including in high-stakes or ambiguous customer situations that require clarity, composure, and executive presence.
Highly organized, possessing keen attention to detail, and adept at: prioritizing tasks for successful execution across a complex book of business.
What they're looking for
- Confident, self-motivated, and committed to collaborative teamwork, including: cross-functional coordination with Sales, Support, and leadership when accounts require escalated attention.
- Demonstrated desire to acquire new knowledge and skills, with an ability to: transfer that learning to customers and teammates alike.
- Motivated by the drive to exceed expectations, particularly in environments: where the bar is high and the work is ambiguous.
- Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI.
