Senior Implementation Manager (German speaking)Active

Culture Amp
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The opportunity

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.

What you'll do

  • Drive time-to-first-value for enterprise customers by owning end-to-end: delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls.

  • Translate customer objectives and workflows into scalable configuration, data: design, and survey/program setup that align with HR systems, processes, and governance requirements.

  • Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.

  • Proactively identify and resolve implementation issues and escalations: partnering with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.

  • Coordinate change management and enablement touchpoints with Customer: Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.

  • Partner with the Customer Success Manager to create a smooth handoff to: post-implementation, including documentation of decisions, configuration, and next-step recommendations.

What they're looking for

  • Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
  • Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
  • Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects.
  • Proven track record of successfully managing and implementing projects, preferably in a customer-facing role