The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Lead, mentor, and manage a team of CSMs, providing regular coaching and performance feedback
Partner with customers to drive adoption of Crusoe’s Infrastructure and: Managed AI services, assisting with expansion and renewal opportunities
Drive product alignment across customer prioritization and needs.
Engage with Engineering and Product leaders to communicate customer feedback: and influence the feature roadmap.
Develop documentation to empower both internal teams and customer self-service.
Analyze customer usage data and key performance indicators (KPIs) to assess customer growth opportunities.
What they're looking for
- Create internal documentation and customer-facing collateral to streamline the CS workflow.
- Leadership & Customer Success Expertise: 6-10 years of experience in Customer Success, with 2-3 years in a leadership or “lead” capacity.
- A passion for developing talent and building a high-performing team culture.
- Ability to develop and implement customer success strategies and processes.
