The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Hands-On Delivery: Lead the end-to-end execution of critical IT systems initiatives (e.g., SailPoint/Identity Governance integrations and deployments, new tool deployment, User Access Reviews, and major system integrations).
Ecosystem Integration & Decision Making: Drive holistic decisions across IT domains by understanding how core platforms (such as Identity, Service Management, and Collaboration tools) integrate and operate together.
Roadmap & Analytical Reporting: Partner closely with IT Leaders to Define success metrics for IT programs and build dashboards to track enterprise-wide impact, regularly publishing post-mortems and trend analyses to inform future technical and strategic decisions.
IT Enablement & User Adoption: Drive enterprise-wide user adoption for the tech stack. Create and scale training programs, publish technical release notes, and maintain a centralized documentation repository.
Strategic Liaison: Serve as the highly communicative primary point of contact between IT domains (Systems, Security, Infrastructure) and external business stakeholders, translating complex technical infrastructure into clear business value.
Experience: 7+ years of IT enterprise system ownership, ideally in environments of 7,000+ users.
What they're looking for
- Core Systems Knowledge: Demonstrated, hands-on familiarity with core IT industry tools, specifically ServiceNow, SailPoint (or similar IGA platforms), Okta, AWS, Google Workspace, and Atlassian (Jira/Confluence), MDM and Security Agent tooling . You must understand how these tools operate and integrate at a foundational level.
- Ambiguity Navigation & Decision-Making: Proven ability to drive projects forward and make strategic decisions when there is a lack of defined structure or resources.
- Matrix Leadership: Strong history of driving cross-functional teams that do not directly report to you and unblocking technical dependencies.
- Exceptional Communication: Outstanding written and verbal communication skills; a polished presenter who can confidently and professionally distill complex technical concepts into accessible, clear updates for non-technical stakeholders.
