The opportunity
Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead. This position will lead the day-to-day operations, reliability, and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations.
What you'll do
Manage the stability, performance, security, and availability of Natera’s: global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments.
Lead a team of network engineers, providing coaching, prioritization, and technical guidance.
Execute network operations initiatives aligned with the broader IT: infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements.
Serve as an escalation point for high-severity network incidents,: coordinating troubleshooting, communication, root cause analysis, and service restoration.
Remain hands-on with network design, configuration, troubleshooting,: optimization, and implementation activities as needed.
Partner with Information Security on firewall policy management,: segmentation, remote access, vulnerability remediation, and secure network architecture practices.
What they're looking for
- Support network capacity planning, hardware/software lifecycle refreshes,: redundancy improvements, and operational risk reduction efforts.
- Improve monitoring, alerting, and observability practices using tools such as: SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related platforms.
- Ensure network changes follow established change management, documentation,: compliance, and operational governance processes.
- Maintain and improve operational KPIs such as uptime, incident volume, MTTR,: change success rate, alert quality, and recurring issue reduction.
