The opportunity
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our Talent Operations team is the heartbeat of our People and Places function, responsible for building global…
What you'll do
Lead People Services (Shared Services) delivery for the North America region.
Coach, manage and develop a team of people operations professionals, with a: focus on high-quality service delivery across the employee lifecycle including operations, benefits, compensation, and more.
Define and monitor metrics and SLAs to measure success of the team and provide insights for decision-making.
Drive continuous improvements focused on automation, standardization and: scalability that improve Toaster experiences, increase efficiency, and ensure compliance with local laws and customs.
Build strong relationships with stakeholders across the People Team, Legal,: Finance, and Business teams to influence change and drive the adoption of an evolving service delivery model.
Be the local subject matter expert that can influence Global COEs on program: design that is locally relevant and compliant while aligned to global principles.
What they're looking for
- Partner across the People & Places team globally to prioritize and deliver on: a variety of small to large, complex, integrated People team initiatives.
- Typically requires 12+ years of related experience with a Bachelor’s degree;: or 8+ years and a Master’s degree; or a PhD with 5+ years experience; or equivalent experience.
- + years of experience in managing People Operations/Shared Service Functions.
- + years of proven people management and leadership experience in a global organization.
