The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Platform & Operations Management: Own the Navan platform end-to-end — configuration, policy settings, and ongoing optimization. Coordinate with IT Systems on systematic Navan changes, defining requirements and supporting testing. Own policy exception approvals and accommodation requests from People, in alignment with Finance guidelines.
Vendor & Contract Management: Manage the Navan vendor relationship as the primary day-to-day owner. Escalate contract, pricing, or SLA issues to Procurement as needed. Ensure performance, reliability, and cost efficiency across all travel vendor relationships.
Program Health & Reporting: Lead monthly program reviews with Navan and report spend trends, policy compliance, and NPS findings to Finance and leadership. Serve as the cross-functional liaison for travel-adjacent stakeholders including Duty of Care, Global Mobility, and Finance — driving alignment and influence without direct ownership.
Process Improvement: Identify and implement process improvements as the company scales. Build scalable frameworks for policy governance, exception handling, and program operations.
Employee Experience & Training: Manage Navan training enablement and administration — oversee WorkRamp training completion for all employees and new hires, maintain up-to-date training resources, and ensure the organization is equipped to confidently book and manage travel. Analyze employee satisfaction metrics and partner with People Analytics to surface trends and close support gaps.
Documentation & Communications: Maintain Confluence travel documentation, FAQs, and program communications. Serve as the go-to resource for travel policy questions across the organization.
What they're looking for
- + years of experience in corporate travel program management, ideally within a high-growth technology company.
- Hands-on experience managing Navan or a comparable corporate travel platform: (e.g., Concur, TripActions, Egencia).
- Strong vendor management skills, comfortable owning external relationships and escalating when needed.
- Experience collaborating cross-functionally with Finance, IT, People, and Procurement.
