The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Lead design for your product area: Take your area from early discovery through shipped UI, set its design direction and quality bar, and connect each workflow to the broader Toast Retail vision. Help shape what the team builds, not only how it looks.
Prototype with AI: Use AI prototyping tools such as Replit, Magic Patterns, or Claude to build working, interactive prototypes with realistic data, so ideas can be tested with customers and engineers before the team commits to them. Use AI across the rest of your practice too, from synthesizing research to exploring concepts, validating outputs carefully and modeling responsible, secure use of AI for the team.
Design AI-first workflows: Identify where AI can materially reduce customer effort, such as importing and cleaning up a store's existing item data, enriching items with brands, images, and attributes, and guiding new retailers through setup. Design just as carefully for when it is unsure: how customers review low-confidence results, correct mistakes, and come to trust the system.
Engage directly with customers: Research with retailers, and with the onboarding and support teams who help them go live, to understand where setup breaks down, and translate those insights into design direction and testable ideas.
Make complex data feel simple: Turn large catalogs, imports, bulk edits, and errors into experiences that are clear, forgiving, and fast, on desktop and in the hand.
Collaborate early and often: Partner closely with product managers and engineers in Dublin and the U.S., sharing work early, communicating design rationale clearly, and helping the team make good decisions quickly.
What they're looking for
- Raise the bar for the team: Deliver pixel-perfect UI, apply and extend the Toast design system with good judgment, mentor other designers, and contribute to the quality and practices of the wider Retail design team.
- Onboarding for new retailers, from first data import to a store that is ready to sell
- AI-assisted setup, including agents that import, clean up, and enrich a store's item data
- Bulk item creation, editing, and correction at the scale of tens of thousands of products