The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Be an Owner: Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.
Write It Down: Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.
Wear the customer’s shoes: Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.
Ruthlessly Prioritize: Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.
Don’t Settle: Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
Draw the Owl: Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.
What they're looking for
- Empower Others: Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.
- Be Inclusive: Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.
- Proven experience: 5+ years of security incident response in a production-cloud environment
- Subject-matter expert on security issues and technologies
