The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Build end-to-end full-stack features across React/TypeScript frontends and Go: backend services for Help Center, chat, and agent-facing workflows.
Partner with Product, Design, CX Ops, and peer engineering teams to turn: high-volume customer problems into intuitive self-serve and assisted-support experiences.
Own APIs, service integrations, and UI flows that connect Surfaces with CEE: Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems.
Drive CX outcomes through experimentation, instrumentation, and iterative: delivery, using metrics such as containment, AtR, CSAT, and escalation rates.
Lead integration of AI/ML and vendor capabilities into customer and agent: experiences with appropriate guardrails, observability, and rollout discipline.
Strengthen production reliability through on-call participation, incident: response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices.
What they're looking for
- + years of software engineering experience building and operating production: full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go.
- Demonstrated experience designing and shipping customer-facing experiences in: close partnership with Product and Design, not solely backend or platform systems.
- Proven track record with distributed systems and production fundamentals: including API design, caching, observability, debugging, incident response, and operational reliability.
- Experience integrating AI/ML or third-party platform capabilities into: production applications with engineering rigor around guardrails, testing, and rollout.
