The opportunity
A restaurant owner switching to Toast shows up with a pile of paperwork from their old POS, a bank account to verify, and an opening date that isn't moving. Getting them to running service on Toast is the job of the Onboarding & Activation team, and increasingly of the agents we build to do that work for them.
What you'll do
Design and build AI agents that complete onboarding work for restaurants,: from tool design and permissions through evaluation, guardrails, and production monitoring.
Turn the Toast systems onboarding touches, including payments, payroll,: hardware, menus, and appointments, into reliable tools agents can use to read state and take action.
Own the onboarding backend and reshape it for agent-driven flows that aren't known in advance.
Build evaluation and measurement so every launch is tied to real outcomes:: setup quality, readiness to go live, and how much help restaurants need after launch.
Ship full-stack changes in the restaurant-facing setup experience when the work calls for it.
Partner with product, design, onboarding operations, and data science to turn: onboarding problems into agents and product changes we can test and measure.
What they're looking for
- Contribute to technical design and architecture, and help set engineering: standards for AI-powered systems across the teams that contribute to onboarding.
- Mentor other engineers through code review, pairing, and by sharing how you build with AI.
- + years of software engineering experience building and operating production: backend systems in Kotlin, Java, or another object-oriented language.
- Experience building on LLMs where the model takes real actions through tools,: in production or in serious side projects, with a practical grasp of nondeterminism, evaluation, and cost.