The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
Proactively build the process for embedding every new product into existing: post-sale workflows as it ships — sponsorship, enablement, and defined success metrics — so no new product launches into a vacuum.
Partner with Product/R&D early in the launch cycle so adoption is designed: for up front, not addressed after the fact.
Review adoption data on an ongoing basis to identify where, and why, customers aren't adopting new products.
Develop strategies to close identified adoption gaps, and personally execute: against those strategies rather than only assigning them to others.
Run a standing cross-functional cadence with Scaled Implementation & Success,: Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing to turn adoption data into agreed, tracked action.
Influence and coordinate action across the five post-sale teams above, none: of which report into this role, using shared data, a standing cadence, and escalation through the VP of Customer Success when needed.
What they're looking for
- + years of experience in an internal-facing role (Strategy & Operations,: Business Operations, Program/Project Management, or similar), with a proven track record of driving results on cross-functional initiatives without formal authority over the teams involved.
- Strong understanding of post-sale, customer-facing functions (implementation,: customer success, customer education, or similar) — this role needs someone who has sat close to, or within, these motions before.
- Demonstrated ability to work autonomously and execute personally. This is not: a pure coordination or delegation role; the person needs to be comfortable doing the work themselves, not just assigning it to others.
- Comfort operating with data: able to define metrics, build or work with dashboards, and use adoption data to prioritize and justify action.
- Strong written and verbal communication skills, including the ability to read: out results and influence senior stakeholders.
- Experience at Samsara, or in a similarly matrixed, fast-moving organization, is a plus.
