The opportunity
About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models.
What they're looking for
- Provide support coverage during holidays and weekends based on business needs.
- Have a Bachelor’s degree in Computer Science or a related field. A strong: software engineering foundation is important for this role’s success.
- Have 5+ years of experience in technical operations roles such as SRE/NOC,: designing monitoring systems and resolving production issues in fast-paced and mission-critical environments. A strong track record of troubleshooting complex technical problems at the systems level.
- Have deep familiarity with modern monitoring, alerting, and observability: practices. Hands‑on experience setting up or managing metrics, logging, and tracing for distributed systems (e.g., understanding of SLIs/SLOs, alert tuning, dashboard creation).
