Service Advisor - Roswell , GAActive
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Ensure clients are informed throughout the service experience from initial contact to vehicle handover
Conduct comprehensive inspections and thorough check-in processes for: customer vehicles, identifying and reporting any damage or visible wear
Check in new vehicles and document transport damage on PDI vehicles, ensuring: accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation
Manage and facilitate loaner agreements, coordinating rental vehicle requests: for customers as needed, including arranging Lyft rides for convenience
Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of: our operations, actively ensuring that customers are delighted with the quality of service provided
Review and revise work orders after technicians and detailers complete their: tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations
What they're looking for
- Promptly address and correct any warranty claim rejections within the: established timeframe to maintain operational efficiency and customer satisfaction
- Responsible for acquiring customers signatures for service authorization and: service invoice via DocuSign and collecting payment for customer pay repairs
- Explanation of invoice to customers of repairs preformed to ensure correct: understanding of completed work and that all concerns have been address to customer satisfaction
- Greets incoming service clients, answer and direct phone calls, answer client: questions, and take messages as needed
