Service Concierge - King of Prussia, PAActive
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Provides a world-class customer experience to all Lucid clients, both internal and external
Coordinate and schedule client appointments determined by service center: capacity, turnaround time, and priority levels
Manage open service tasks and due bills, ensuring timely follow-up and: resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
Manage and facilitate loaner agreements, coordinating rental vehicle requests: for customers as needed, including arranging Lyft rides for customer convenience
Generate Work Order Pre-writes in the system, capturing customer concerns and: obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
Assist Service Advisors during vehicle check-in by conducting thorough: walkthroughs, completing intake forms, taking photographs, and reporting any damages found
What they're looking for
- Consistent with customer communication regarding follow up calls, responsiveness, and availability
- Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles
- Manages a monthly budget and oversees the ordering of supplies and refreshments.
- Responsible for reporting and submitting service requests for facility: repairs and maintenance through Service Channel.
