The opportunity
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide.
What you'll do
Strategic Portfolio Management: Independently manage a portfolio of accounts using a desk-based model, driving growth through phone, email, and video presentations.
Relationship Partnership: Build and maintain favourable, long-term relationships with partners, ensuring they receive exceptional service and tailored support.
Campaign Execution: Execute national and local marketing campaigns to improve key performance metrics, including order volume, retention, and customer outcomes.
Consultative Selling: Guide partners on how to offer the best delivery experience and take advantage of our latest technology and perks.
Cross-Functional Collaboration: Liaise between your restaurant partners and internal Deliveroo teams to ensure our solutions are delivered according to their specific needs.
Proven Account Management: A track record in an account management role with experience in telephone-based support and selling.
What they're looking for
- Data-Led Problem Solving: The ability to understand problems and get to the crux of an issue quickly using data, without over-complicating solutions.
- Creative Communication: An excellent phone manner and the ability to remove barriers through creativity and persuasive communication.
- Tech Curiosity: A genuine enthusiasm for technology and a keenness to learn how digital tools can help partners excel in a competitive marketplace.
- Results-Oriented: A proactive mindset focused on driving positive outcomes for both our partners and the Deliveroo business.
