The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Own the end-to-end delivery for common integrations including purchase order,: booking, advanced shipping notification, shipment milestone, freight invoice and more.
Participate in functional requirements gathering and own project requirements: design, functional testing and operations impact deliverables for complex integration projects.
Leverage AI tools to accelerate integration testing, documentation, and troubleshooting workflows.
Share functional insights and nuances about different freight forwarding: scenarios that might impact a given customer’s integration with Flexport Ecosystem peers.
Collaborate with the Account Management and Global Operations teams to: review, update and socialize SOP changes for integrated customers.
Work closely with Solutions Engineers to create the business objects (Quotes,: Bookings, Shipments, Invoices, etc..) necessary to facilitate integration testing across various functional scenarios.
What they're looking for
- Facilitate User Acceptance Testing across end-users including the customer: and Client Solutions ensuring successful testing and approval prior to integration go-live.
- Partner with Client Solutions in your region / time-zone to help drive: successful adoption of integrated solutions, assist in triage / diagnosis of integration issues, and aggregate feedback to recommend improvements / feature requests to applicable teams.
- Partner with Account Executives in your region/time-zone, ensuring they have: requisite support in navigating integration related requests from their customers throughout the pre-sales process.
- Strong analytical and problem solving skills paired with a persistent, proactive, results-oriented mindset
