Sr. Manager Operations (Warehouse)Posted today
The opportunity
Uber Freight is seeking an experienced, customer-focused, and results-driven Senior Manager, Warehouse Operations to lead multi-client operations supporting Southbound cross-border and U. S.
What you'll do
Own operational service performance and the customer experience across: assigned operations; execute consistently against SLAs, contracts, and customer expectations.
Build a proactive service culture that emphasizes responsiveness,: transparency, clear ownership, and timely resolution.
Anticipate service failures by monitoring performance, capacity, and emerging: risk; act before customer impacts or escalations.
Establish communication standards for inquiries, exceptions, delays, and: service recovery, with accurate, timely updates.
Lead complex customer escalations, restore service quickly, and prevent recurrence through corrective action.
Partner with Commercial and Account Management to align requirements with: operational capabilities and assess out-of-scope requests.
What they're looking for
- Establish and improve KPIs for service, warehouse throughput, labor: productivity, inventory accuracy, on-time execution, quality, safety, and cost.
- Lead daily, weekly, and monthly performance reviews to surface trends,: identify gaps, assign action owners, and verify progress.
- Ensure leaders know their targets, can access reliable data, and are accountable for outcomes.
- Use WMS data, dashboards, reports, and customer feedback to prioritize: improvements and make data-driven decisions.