The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Own the health of the authorized installer network in your region, acting as: the primary relationship owner for strategic installation partners
Identify, assess, and establish partnerships with authorized installers: aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require
Hold vendors accountable to contracted SLAs (quality, cycle time, coverage,: customer experience) and drive corrective action when performance slips
Own the quarterly budget for your region, including partner spend, capacity: planning, and cost tradeoffs against service and coverage goals
Lead a weekly metrics review covering take rates, completed installations,: issues, SLA performance, and customer sentiment; surface risks and actions to leadership
Monitor partner service quality and ensure compliance with company standards and customer expectations
What they're looking for
- Ensure partner readiness for nationwide (and regional) coverage; communicate: readiness levels, requirements, schedules, and risks with clear ownership
- Identify opportunities to improve installation processes and procedures to: enhance efficiency and customer satisfaction
- Provide training and resources so partners can install product effectively and consistently
- Collaborate with cross-functional teams (sales, engineering, regulatory,: business, planning, customer experience, and finance)