The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Set the technical and product direction for Customer Agent's core platform,: from architecture through production.
Take on the platform's hardest technical problems personally: orchestration, evaluation, guardrails, memory & context, self-healing/improving and failure handling for non-deterministic systems.
Write and ship code, review designs, and make the calls other engineers can't make alone.
Build architecture and frameworks that other engineers and teams adopt, and: mentor through design reviews rather than direct management.
Partner with product, design, data science, and go-to-market leaders to shape: the roadmap, not just execute against it.
Evaluate emerging AI technologies and bring the ones worth betting on into production.
What they're looking for
- You've architected, built, scaled, and supported a production agentic system: end to end, not just prototyped one: real orchestration, evals, guardrails, and non-deterministic failure handling. You've owned it through launch, scale, incidents, and the years of operational reality after the demo.
- You've learned the hard lessons that only come from running agents in: production: securing them against misuse and abuse, and the operational scar tissue of keeping a non-deterministic system reliable as usage grows.
- You've set technical and product direction for an entire product area before,: not just your own component, and you can point to something you designed and championed that shipped and that other teams built on.
- You've stayed hands-on through all of it: still writing code, reviewing your own architecture decisions, and debugging production issues yourself, not delegating the hardest problems away.
