The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Executes operational work including updating/patching and maintaining the Engineering Service Desk queue
Responsible for ensuring team requests are triaged and/or actioned in a timely manner
Monitors Platform health and take steps to alleviate issues related to deployment and operations
Assist with capacity, performance and scalability testing where required
Escalation point for Platform issues from customer support teams
Execute runbooks and update processes as required
What they're looking for
- Interface with the SRE team to report core issues, required improvements and new feature requests
- General platform infrastructure knowledge, including high availability / load: balancing concepts, routers, firewalls
- and storage subsystems
- Sound understanding of protocols/technologies like HTTP, SSL, SSH and Kubernetes
