Staff AI EngineerActive

ChargePoint
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The opportunity

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer.

What you'll do

  • Lead the development of cutting-edge AI solutions across Voice AI, Computer: Vision, and Conversational AI domains.

  • You will architect and build production-grade AI systems that enhance our: monitoring and analytics platform, improve customer support experiences, and enable intelligent automation across our EV charging infrastructure.

  • Work closely with cross-functional teams to design, build, and deploy: AI-powered solutions that directly improve the experience for millions of EV drivers and operators worldwide.

  • Deep expertise in Python, FastAPI, Django, and modern backend frameworks for AI service development

  • Hands-on experience with LLM engineering: LangChain, LangGraph, Amazon Bedrock/OpenAI APIs, prompt engineering, and RAG architectures

  • Strong experience with Elasticsearch including vector search, hybrid search: (BM25 + dense embeddings), and semantic retrieval

What they're looking for

  • + years of software engineering experience with 4+ years focused on AI/ML systems in production
  • Tech/B.E. or M.S. in Computer Science, Machine Learning, or related field from a top-tier institution
  • Experience with Voice AI systems, telephony integrations (Genesys, SIP), and speech processing pipelines
  • Background in computer vision, image processing, or visual transformer architectures
  • Data engineering experience with Airflow, DBT, and analytics platforms (ClickHouse, Trino, Iceberg)
  • Experience working with massive datasets (50TB+) and building scalable data pipelines
  • Hands-on experience with model fine-tuning techniques (LoRA/QLoRA) for domain-specific applications
  • Familiarity with RLHF-style preference tuning and model alignment techniques