The opportunity
The Product Design team at Pendo works closely with senior product leaders and sits at the center of product strategy and delivery. The team operates close to both the problem and the build, using LLM-assisted exploration, code-level prototyping, and customer validation before…
What you'll do
Platform design leadership: Lead design across multiple product areas and own projects from problem framing through shipping. Partner with product and engineering to reduce complexity without losing capability, starting from customer need rather than feature requests.
Prototyping and validation: Build interactive prototypes using code-adjacent tools and validate them with real users before engineering investment. Use findings to sharpen flows, surface edge cases, and improve the work before full systemization.
AI-integrated workflow: Use AI tools actively across the design process, including LLMs for problem framing and brief development, Cursor and Claude for prototyping, and generative tools for faster interface exploration. Document and share prompts, patterns, and workflows with design and engineering partners.
Design systems: Translate and evolve Pendo's design principles into reusable components and patterns. Identify when to extend existing systems and when to push them forward, then drive those decisions with stakeholders.
Cross-functional alignment: Influence technical and product requirements upstream and communicate design rationale clearly with executive audiences. Surface issues before they become blockers and make the design case with data, principles, and demonstrated craft.
Team elevation: Give feedback to other designers that is direct, principled, and growth-oriented. Share AI-native workflows, documented prompts, and repeatable patterns that improve the output of designers and engineers around you.
What they're looking for
- or more years of product design experience across enterprise B2B SaaS, with: demonstrated ownership across multiple surface areas or product lines at the same time.
- A portfolio that shows measurable business outcomes, strong visual craft, and: a clear point of view on simplifying complex systems. The work should be strong enough to stand on its own without a verbal overlay.
- Proven ability to prototype in code or work close enough to front-end: development to validate ideas without waiting for engineering. Comfort with tools such as Cursor, v0, Replit, or equivalent tools is expected.
- Active use of AI tools in daily design workflows, including LLMs for framing: and brief development, generative tools for exploration, and AI-assisted prototyping for iteration.
