The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Roadmap Ownership: Drive the vision for bare metal compute, encompassing GPU/CPU offerings, rapid provisioning systems, and full lifecycle management.
Process & Operational Design: Define the end-to-end customer experience when something goes wrong — the ticketing workflow, escalation paths, and process behind it — in close partnership with Infrastructure Operations and Customer Support.
Outcome Management: Ensure tight alignment between hardware and software layers to deliver a differentiated bare metal experience.
Cross-Functional Leadership: Lead initiatives across engineering and infra-ops to deliver provisioning, enhanced observability, and customer self-service capabilities.
Customer & Market Synthesis: Partner with Sales and GTM teams to transform customer feedback into roadmap priorities, ensuring deep product-market fit.
Executive Representation: Represent the bare metal strategy to partners and internal executives, framing technical infrastructure decisions within a clear business context and treating this portfolio like a business you're accountable for.
What they're looking for
- Infrastructure Leadership: 10+ years of experience in cloud and computing technology, including 4+ years in product management focused on infrastructure or platform products, with a track record of leading complex, cross-functional initiatives through ambiguity.
- Hardware Depth: Direct experience at the hardware and firmware level, you don't need to be an engineer, but you need to have worked at that layer.
- Process Orientation: A demonstrated ability to design and formalize operational processes (support workflows, ticketing, incident handling) for a technical product
- Deep Compute & Operational Expertise: Comprehensive knowledge of server hardware, bare metal provisioning, distributed systems, networking, and large-scale fleet operations.
