The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform: and the data that powers customer care & safety reporting
Define and drive how AI and copilot capabilities make agents more efficient: and raise the quality and consistency of their work
Lead execution on the most complex, cross-cutting initiatives across the platform and its data
Own the accuracy and integrity of customer care & safety data so it can be: trusted for internal decisions, company-wide use, and external reporting on issue types and trends
Shape how the platform is architected, configured, and operated as agent workflows and AI capabilities evolve
Partner deeply with engineering, data science, ML, design, and support: operations to turn strategy into shipped product
What they're looking for
- Serve as the senior product voice on agent platform and data, aligning: stakeholders and executives around a clear direction
- Define the metrics that matter and use them to prioritize and measure real-world impact
- + years of product management experience, including owning the vision and: strategy for a platform or a complex, cross-functional product area
- Direct experience with AI/ML-powered products—ideally copilots, agent-assist,: or LLM-based tooling—with a real understanding of their capabilities and limits
