The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Serve as the subject-matter expert on digital engagement technologies (e.g.,: Salesforce Digital Engagement/Service Cloud, CTI, messaging APIs), advising engineering and business stakeholders on platform capability, constraints, and tradeoffs.
- Partner with Product, Community Support Operations, and Trust teams to: translate engagement strategy and ambiguous business needs into a concrete, multi-year technical roadmap.
- Lead technical design reviews and embed engineering best practices, from: design through code review to production operations.
- Drive the full lifecycle of initiatives, from proof-of-concept and: architecture through launch, experimentation, and iteration based on engagement metrics.