The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Review assigned orders prior to system entry to confirm accuracy of products,: pricing, commercial terms, contracts, and billing details
Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
Track shipments and activation dates; proactively flag delays or potential payment slips
Maintain current systems and trackers so status, risks, and pending items are: clearly visible and actionable for the team
Own past-due balances and unapplied cash on assigned work until fully reconciled
Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask
What they're looking for
- Flag unused kits, excess demand, or a stalled customer to the Customer Success Manager
- Identify and improve inefficient process steps so subsequent orders are easier to execute
- Bachelor’s degree; OR 2+ years of professional experience in operations,: customer support, or process coordination
- Handled a high volume of orders or tickets without creating avoidable errors
