The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Act as the primary point of contact for a portfolio of enterprise customers,: owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
In particular, this role is focused on: Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating and championing customer feedback internally to: influence and steer programmatic and technical development required to maintain and grow our enterprise business
Retaining and growing the value of assigned accounts in both hardware and service revenue
Acting as an extreme owner of assigned accounts to realize forecasted revenue: on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
What they're looking for
- Identifying and leading implementation of process and system enhancements to: improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
- Bachelor's degree in engineering or business; OR high school: diploma/equivalency certificate and 2+ years of professional experience
- + years of consulting or project management experience
- + year experience in a customer-facing role
