The opportunity
The AI orchestration of your wildest imagination.
What you'll do
Cultivated a community of more than 650,000 active developers and builders
Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
Backed by top investors, from Sequoia’s first German seed to our SAP's recent: strategic investment - bringing us to a $5.2bn valuation
Design and continuously improve strategic programs across onboarding,: adoption, QBRs, renewals, executive escalations, and other critical moments in the customer journey.
Develop customer segmentation strategies and codify the engagement models and: playbooks CSMs should use across different customer tiers.
Create scalable enablement materials, including playbooks, templates,: battlecards, and training, so programs are executed consistently across the team.
What they're looking for
- Build and maintain our customer health scoring model in partnership with: RevOps and Data, using meaningful signals of customer risk, adoption, and expansion opportunity.
- Partner with Customer Success leadership and operations to translate: retention and expansion goals into clear initiatives, timelines, metrics, and operating rhythms.
- Track program performance across metrics such as adoption, NRR, churn, CSAT,: and NPS, identifying what is working and where we should iterate.
- Lead cross-functional initiatives such as voice-of-customer programs,: customer advisory boards, and product feedback loops.
