The opportunity
The Customer Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success.
What they're looking for
- Help socialize program progress through regular reporting against team and department KPIs
- Support quarterly and annual planning by documenting goals, timelines, and dependencies
- Operational Excellence Document and improve standard operating procedures: across case management, escalation protocols, and service delivery
- Identify workflow friction points and propose solutions using automation, AI tools, and best practices
