The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Oversee the full portfolio of transportation programs: off-site shuttles (vans and charter buses), on-site shuttle service, Tesla rental program, hovercraft commuter operations, bike share, parking lots/structures/facilities, and related team-building or employee engagement events
Innovate approaches to increase participation in employee commuter and: parking programs through communications, messaging, incentive systems, and creative campaigns
Act as primary point of contact for parking and transportation facilities;: perform strategic analysis to improve and optimize overall system efficiency, routes, and operational practices
Recommend and support development of internal transportation and parking policies, procedures, and programs
Lead internal customer relations for commute/transportation questions and: feedback; oversee customer service, issue resolution, root-cause analysis, and corrective action plans
Oversee communication of systems/service changes to stakeholders (email,: newsletter, intranet/app, signage, basic graphics)
What they're looking for
- Interface with internal stakeholders (including Spaceport Development,: Facilities, Culinary, and Hospitality teams) to understand, develop, and align goals
- Monitor quality, consistency, and financial activities of Spaceport: transportation and related operations; set/enforce standards, inspect and routinely walk areas of responsibility; strategically drive revenue and improve operating costs
- Train staff on customer service, anticipating guest/employee needs, problem: resolution, and safety practices; create and maintain in-person and online training materials; ensure the team is current with all mandatory company training
- Enforce proper safety practices and support high-volume, complex multidisciplinary operations