The opportunity
About the Team The Ads Support Delivery team is responsible for helping successfully operate and grow on our Ads product. This includes technical guidance, troubleshooting complex delivery and monetization issues, and partnering closely with Product, Engineering, Trust & Safety…
What they're looking for
- Contribute to the development of innovative strategies that drive the: efficiency, scalability, and growth of the user operations team, aligning with organizational goals.
- Partner with Product and Engineering on Ads launches and changes to ensure: support readiness (playbooks, known issues, tooling, training). Proactively identify rollout risks and ensure support feedback loops influence product decisions.
- Have 10+ years of leadership experience in Support Delivery, Customer: Operations, Ads Operations, or similar environments, including direct people management.
- Have experience supporting advertising products and workflows, with: demonstrated understanding of advertiser needs.