The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
You will lead the team that is responsible for the Know Your Customer (KYC): process during the onboarding of new platforms to ensure it is done efficiently and complying with all regulations.
You will evaluate performance through metrics, track team progress and: success, and present results to Senior Leadership while being ultimately responsible for all decision-making regarding your team.
You will coach, mentor, and manage members of the team and give direct feedback
You will manage capacity planning , including determining global coverage and weekend shifts with your peers.
You will work closely with compliance to improve quality assurance scores.
You will proactively manage escalations and ensure platform merchants have an excellent experience.
What they're looking for
- You will actively anticipate new product launches and their impact on: operational flows, ensuring new requirements are implemented in a scalable way.
- Strategic Regulatory Expert: You possess deep domain expertise in CDD/KYC, fraud, risk or compliance. You don’t just follow rules; you interpret the regulatory landscape to drive proactive compliance strategies and operational excellence.
- People & Resource Manager: You are a people leader with at least 2+ years of experience managing teams in high-volume Operations, Support, or Compliance environments. You have proven success in capacity planning, managing global coverage, and optimizing shift structures.
- Strategic Ownership Leader: You demonstrate end-to-end ownership of the onboarding lifecycle. You are a strategist who proactively aligns product launches with regulatory requirements, ensuring that scalability never compromises compliance integrity.
