The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Think critically and constantly evaluate our operations, proposing changes in: tools, workflows, or best practices
- Summarize and escalate issues to high level stakeholders when appropriate
- Step in as a consultative escalation point for other Delivery teams handling complex cases
- Maintain a deep knowledge in our policies and operations, and you act as POCs: for CS teams to understand how things work in your service(s) within Delivery
