The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Transform your assigned customers’ support experience through technical: proficiency and problem solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting.
Act as the primary technical point of contact between Samsara and assigned: customers, ensuring their technical requirements and objectives are met.
What they're looking for
- Develop a comprehensive understanding of our customers' business operations: and use this knowledge to align Samsara's solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved.
- Cultivate solid and long-lasting relationships with technical stakeholders: within your customers’ organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara.
- Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.
- Actively participate in scaling and building the Technical Account Management: team, sharing knowledge and best practices to enhance the team's capabilities.
