The opportunity
Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Activation & Account Management teams to identify, prioritize and build…
What you'll do
Act as a technical advisor to customers and Ramp’s internal teams while: supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design
Partner with Customer Activation and Account Management teams to assess: customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations
Collaborate with onboarding specialists and implementation leads to support: technical workstreams (not run them), ensuring faster time-to-value and customer success
Work with customers to problem-solve technical hurdles and propose effective: product implementations for each customer with a deep understanding of the full range of integration and configuration options
Participate in technical discovery to understand customer systems and: workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API
Be a subject matter expert across our HRIS and Accounting integration: partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
What they're looking for
- Troubleshoot integration blockers and guide customers through complex: configuration decisions without writing code directly
- Contribute to internal documentation and tooling that scales Ramp’s ability: to support integration use cases across a growing customer base
- Influence Ramp’s product roadmap by channeling customer pain points and: feedback to the Product and Engineering teams
