The opportunity
At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely…
What you'll do
Independently scope ambiguous operational problems and frontier & emerging: risks, and turn them into clear analyses, workflows, tools, or decision systems.
Analyze large and complex datasets to identify patterns, data-quality gaps,: operational blind spots, and source-of-truth issues.
Build and maintain dashboards, monitoring, alerts, recurring reporting, and workflow automations.
Develop systems for detecting and assessing emerging risks, including: classifier, evaluation, labeling, and human-review feedback loops.
Support major cloud deployments and partnerships by validating data pipelines: and safety signals, investigating anomalies, and improving operational monitoring, reporting, and escalation.
Design practical quality controls such as sampling plans, golden datasets,: validation holdouts, thresholds, human review, and fallback paths.
What they're looking for
- Use AI and LLM-based tools to improve speed and scale while applying: appropriate testing, quality assurance, and human oversight.
- Translate technical and operational findings into clear recommendations,: tradeoffs, decisions, and next steps for partner teams.
- Partner across Operations, Product, Engineering, Data Science, Product: Policy, Safety, Legal, and Support to define ownership, requirements, and durable handoffs.
- Document system logic, limitations, operating procedures, and maintenance: expectations so others can run and improve the work.
