The opportunity
We are seeking a motivated and experienced Technical Program Manager II to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support…
What you'll do
Drive delivery of cross-team programs that support one or more Technical: Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery.
Partner with team leads, subject matter experts, and cross-functional: stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way.
Establish and maintain program management fundamentals: project trackers, status updates, risk logs — so stakeholders always have visibility into progress and blockers.
Identify unclear or incomplete requirements early and bring structure to: ambiguous problems, escalating only when needed to keep execution on track.
Use data to track progress against milestones, surface risks, and guide: decisions; adjust plans as circumstances change.
Apply AI tools to streamline your own program management workflows: synthesizing updates, surfacing patterns in program data, or accelerating documentation — and help identify where AI can improve processes for the teams you support.
What they're looking for
- Program Management Experience: 3-5 years of experience leading technical programs in a SaaS or technical environment, ideally including cross-team or cross-functional initiatives. Experience supporting customer-facing or technical support functions is a plus.
- Execution-Oriented: Comfortable driving moderately complex, cross-team initiatives independently, with the judgment to seek guidance on larger or more ambiguous efforts. Solid foundation in project scoping, timeline management, and risk management; PMP, Agile training, or equivalent certification preferred.
- Data-Informed: Tracks progress against established metrics and uses data to guide decisions, report status, and identify risks early.
- Clear Communicator: Able to convey project status and ideas concisely to a range of audiences, from peers to senior stakeholders, adapting the level of detail as needed.
- Collaborative: Builds trust through consistent delivery; works constructively across teams to resolve differing viewpoints and unblock progress.
- Comfortable with Ambiguity: Able to identify unclear requirements, ask the right questions, and bring structure to partially-defined problems.
- AI Fluency: Uses AI tools confidently in day-to-day program work and can: evaluate where AI can be responsibly and effectively applied to improve program processes.
- Growth-Oriented: Developing skill in giving constructive, empathetic feedback; may support the onboarding or mentorship of newer team members.
