The opportunity
Scale is at the frontier of the AI industry, improving the world’s leading generative AI and large language models through model evaluations, human-powered supervised fine-tuning datasets, world-class reinforcement learning with human feedback, and more.
What you'll do
Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Oversee end-to-end creation and delivery of high-quality datasets that: evaluate model performance in cyber domains (i.e., malicious network traffic, cryptographic systems, adversarial LLM prompts, threat intelligence, and cyber ethics)
Oversee and track the deployment of Scale software within customer environments and systems
Lead with a “whatever-it-takes” mentality, proactively identifying customer: needs and operator pain points to ensure customer success
Manage customer relationships from the executive to the end user
Oversee onboarding and successful implementation of customer accounts
What they're looking for
- Partner with customers to understand operational issues and advocate for their fixes with Scale engineers
- Work directly with customer's engineering teams and end users, answering: questions and addressing issues with use of our products and solutions
- An active Top Secret security clearance with polygraph (required) 5+ years of: experience in the cybersecurity sector, within or in collaboration with a government institutions
- Deep domain knowledge of cyber topics inclusive of network activity, ethical: hacking, cyber security preparedness, cyber incidents
