The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Develop expertise in Figma Weave’s products and the journey of our: customers—from Product Designers to Developers—to accurately diagnose sophisticated bugs
Interact with Figma Weave customers daily via email and the forum, taking ownership over complex problems
Troubleshoot complex customer inquiries to identify root causes, effectively: communicate, and report bugs to our Engineering teams
Serve as the designated point of contact for critical technical issues raised: by customers and internal teams, proactively engaging partners like Engineering and Product, and owning customer communication through to resolution
Make recommendations for tooling and process improvements that help the team: better manage and diagnose bugs within Figma Weave
Work with the Product Support Learning and Performance team as a subject: matter expert to develop documentation and training materials for future Technical Quality Specialists
What they're looking for
- Act as the voice of the customer by identifying trends and communicating: insights to partners across Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements to Figma Weave
- Keep the broader Product Support team up to date on current high-priority: bugs and fixes that have been implemented in Figma Weave
- + years of experience working in a QA or Support environment for a technical SaaS product
- Troubleshooting and debugging experience across multiple platforms
