The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Work on support cases submitted by Wholesale providers.
Resolve complex customer requests
Assist customers with troubleshooting message deliverability issues and: manage escalations with our Carrier partners.
Contribute to existing documentation including to correct errors, the: elaboration of details, updates to current standards.
Speak with a customer on the phone in order to troubleshoot support issues or address questions.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
What they're looking for
- File Jira’s to report reproducible bugs and review our internal knowledge: base to stay up to speed with industry shifts and standards.
- Work with your manager to surface customer problems to assist in process betterment.
- Bachelor’s degree or equivalent work experience
- + years of experience in a client-facing technical role, preferably in: supporting REST API or enterprise software