The opportunity
Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel…
What you'll do
Become a subject matter expert on the Iterable platform and use that: knowledge to help build internal tools that support customer-facing teams.
Serve as an internal escalation point for high-complexity support issues and: provide direct technical support to customers when escalated issues require advanced investigation.
Query standard and nonstandard databases to troubleshoot issues, provide data: insights, and support complex workflows.
Collaborate closely with Engineering to support internal API integrations and custom tooling development.
Analyze support trends and identify opportunities to improve tooling and reduce manual work.
Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities.
What they're looking for
- Document findings and contribute to the team's knowledge base.
- years of experience in a technical support engineering role or a similar role.
- Proficiency in scripting or programming languages.
- Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.
